Great company! From the first phone call to the completion of the job less than a day later, Curoso Plumbing did everything perfectly. Shane came when they said he would, diagnosed and fixed the leak in the bathroom, and cleaned up when he was finished. He was very knowledgeable, professional, and friendly. Their prices are very reasonable, especially when compared to other quotes we got. I highly recommend and will use them again.

I called Curoso Plumbing at 7am on a Wednesday for a plumbing emergency that happened in the middle of the night. We had never used Curoso before, but our normal plumber couldn't do it. I called someone else, but they couldn't send someone until next week. We were without water until it could be fixed. They recommended Curoso. When I called Curoso, Sterling told me he could send Ramon to us between 10am and noon. A short time later, Sterling called back to say that Ramon's 8am appointment had canceled. He could be there between 8am and 9am. Ramon arrived ~8:30am. He seemed very knowledgeable, got the job done professionally, and cleaned up very well. The long story: Maybe about 12 years ago, the city of Santa Rosa installed a pressure-reducing valve for all the homes in our neighborhood. In 2017, the PVC pipe they installed blew apart and water was gushing out into the street. This same thing had now happened again (Dec 2024). Around 2am, the PVC pipe pulled apart, but we couldn't figure out the problem until the next morning (~6:00 a.m.) when I found a geyser of water gushing out into the street from near the water meter. [After I shut off the water, I called the city. They sent Rick out within ~30 minutes, but he explained that it was our responsibility because the break was between the meter and our home.] When Ramon got there, he diagnosed the problem very quickly. As Ramon explained, there were at least three problems with the original installation (by whoever the city contracted to install these values for all the homes on our street). First, they glued the PVC pipe together, which does not conform to plumbing code (in a high-pressure situation such as this, Ramon said the glued joint is too weak; consequently, it had come apart...twice in the last 12 years!). Second, Ramon said it is not a good idea to put a pressure-reducing valve like this in the ground. Normally it is put just below the gate valve that shuts off the water to the house. It is hard to access when it is in the ground. Also, when the contractor installed it, they added four 90° elbows in the PVC. All those turns create more potential problems (they are weak links). Third, the biggest problem is that when they installed the pressure-reducing value, they should have also installed a thermal expansion tank (which is normally placed above the hot water heater, on the cold water line). That would allow for any pressure that builds up in the water lines in our house to be released. With the current set-up, there is nowhere for the pressure to go. Consequently, it blew out the glued PVC connection (the weakest link). After he re-glued the PVC joint, he tested the pressure-reducing valve, and concluded that it had failed (the pressure was wildly fluctuating, which is probably why it blew out the PVC connection). Since it had to be replaced, he advised us that it would be better to move it to the more logical position (just above the new ball valve, which he installed to replace the very old gate valve that was not fully functional). [I had to call the city to get permission before he could do that.] After he installed the new pressure-reducing valve, he straightened out the tangled mess from the original installation, removing some of those extra PVC elbows and replacing the PVC with copper pipe and a new shut-off valve. Finally, he installed a thermal expansion tank above our water heater. They charge $275/hour. It cost us $2,000 (including parts and labor), and it took him nearly all day to fix the mess. But, I feel reassured that it was been done properly and will not happen again in another 5-7 years. Ramon says there is a 1 year guarantee on the work he did.

I recently had Caruso Plumbing come out to service my water heater, and I couldn't be happier with the experience. Ramon was the technician who handled the job, and his attention to detail and professionalism were top-notch. What started as a routine water heater service quickly turned into a more involved project when Ramon identified a missing check valve and ball valve on the recirculating line. As we inspected the system together under the house, we also noticed a leak from one of the shut-off valves leading to the kitchen sink, as well as some concerning movement in the kitchen drain pipes. I asked Ramon if this could be addressed the same day, and after checking with the office, he confirmed that we could proceed. Ramon made a materials run and returned promptly to get started. During the shut-off valve replacement, an old faucet hose snapped—an understandable issue given the age of the fixture. I quickly picked up a new faucet, and Ramon seamlessly incorporated its installation into the project, even working through a stuck retaining nut to ensure everything was secured properly. Throughout the entire process, Ramon's communication was excellent, and his workmanship was meticulous. Caruso Plumbing was responsive and professional at every step, making what could have been a stressful situation feel completely manageable. I also appreciate that James, the owner, checked in toward the end of the job. While the work took longer than expected, I completely understand that plumbing projects often uncover unforeseen issues. In the end, I’m grateful that everything was handled thoroughly and correctly rather than rushed. Overall, I highly recommend Caruso Plumbing for their expertise, transparency, and commitment to quality work. Ramon did an excellent job, and I wouldn’t hesitate to call them again for future plumbing needs.

We had a great experience with Curoso Plumbing! Our garbage disposal went out, and they were quick to respond when we reached out. Scheduling was easy, and they showed up on time, fully prepared for the job. They installed the new disposal quickly and even gave us helpful tips on how to prolong its life. I 100% recommend them for any plumbing needs!

Curoso Plumbing Inc. is top-notch! They provide professional, reliable service, do it all, and are experts in hot water heater installation. They are hassle-free, prompt, knowledgeable, and explain everything to ensure they get the job done right. If you're looking for quality workmanship and great customer service, Curoso Plumbing is the way to go! Highly recommended! 🚿🔥